Terms & Conditions

By accessing or placing an order on Lovelle.co ("we", "our", "us"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

All products sold on Lovelle.co are handmade pipe cleaner bouquets and decorative pots. Product colours may vary slightly from photographs due to the handcrafted nature of the items.

Each item requires a 2–3 business day handcrafting preparation window before dispatch. No same-day delivery is available.

All prices are listed in Indian Rupees (₹) and include applicable packaging fees. Delivery charges are calculated separately at checkout based on your state.

Payments are processed exclusively via Razorpay, a PCI-DSS compliant payment gateway. Lovelle.co does not store your payment card details.

A 10% Welcome Offer discount may be applied automatically to first-time orders.

An order confirmation email is sent upon successful Razorpay payment. If you do not receive one within 30 minutes, contact us at support.lovelle.co@gmail.com.

Orders are binding once payment is confirmed.

We ship across India. Delivery timelines are estimates and may vary due to courier or festive delays. Please refer to our Shipping Policy for full details.

All sales are final. Due to the custom handcrafted nature of our products, there is strictly NO refund and NO replacement for any products purchased on Lovelle.co under any circumstances. Please review your order details carefully prior to placing your purchase. Refer to our Refund Policy for full policy details.

Reviews can only be submitted by customers who have completed a verified purchase. Lovelle.co reserves the right to remove reviews that contain abusive, false, or inappropriate content.

All content on Lovelle.co including images, logos, product names, and descriptions are the intellectual property of Lovelle.co and may not be reproduced without written consent.

Lovelle.co shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services, beyond the amount paid for the specific order.

For any queries regarding these Terms, email us at support.lovelle.co@gmail.com.