Legal
Refund & Return Policy
Last updated: 1 August 2026
Important Notice
Our products are handcrafted to order. As each item is made specifically for you, we do not accept returns for change of mind. Refunds are only issued for damaged, defective, or incorrect items.
1. Eligibility for Refund
You may be eligible for a full refund or replacement if:
- The item arrived visibly damaged or broken due to transit
- You received the wrong item (different product or colour than ordered)
- The item is materially different from its product description
All claims must be raised within 48 hours of delivery with photographic evidence.
2. Non-Refundable Items
The following are not eligible for refund or return:
- Change of mind after order placement
- Colour variations within normal handcraft tolerances
- Damage caused by improper handling after delivery
- Delivery delays caused by couriers or force majeure events
- Packaging fees and courier charges (non-recoverable once dispatched)
3. How to Raise a Claim
To raise a refund or replacement request:
- Email sales@lovelleco.in with subject: Refund Request – [Order Number]
- Attach clear photographs of the damaged/incorrect item and packaging
- Include your full name, order number, and contact number
We respond to all claims within 2 business days.
4. Refund Processing
Approved refunds are processed to the original payment method via Razorpay within 5–7 business days. Actual credit depends on your bank or card provider's processing timeline.
5. Cancellation Policy
Order cancellations are accepted only within 2 hours of order placement, before handcrafting begins. To cancel, email sales@lovelleco.in immediately. Once crafting begins, cancellations are not possible.
6. Contact
For any refund-related queries: sales@lovelleco.in